Privacy notice

This website is operated by Vu Studio, in Québec. Contact: info@vustudio.ca.

This notice concerns sample and quote requests on the Vu Studio website. It is not a service contract.

Information involved

The forms collect your name, email, company, industry, website or business description, the services and topics you are interested in, and details of your project. You may also provide your phone number, city or region, a message and, for a sample request, photos or videos. Send only what is useful for your request and avoid sensitive information or unnecessary information about other people.

A sample request also records your confirmation that Vu Studio may use the materials you provide or identify on your website to prepare and present that private sample. That confirmation does not authorize public publication or portfolio use.

Photos or videos sent with a sample request are stored with that request and used to prepare the private sample. This website does not publish them.

When someone opens a private sample link, other than a preview opened from the request inbox, the website stores the date and a view count on that request. The first open sends a notification to the people handling requests, with the name, company and reference already on the request.

The site uses a cookie to remember your language. When you request a sample or a quote, a technical identifier and your IP address are also used to limit abusive submissions. In addition to cookies needed for the site to work, we use audience-measurement cookies (Google Analytics) only if you accept them. Fonts are served directly by our website; no external font service, such as Google Fonts, is called to display them.

• lang — remembers the chosen language, for one year.
• vu_vid — technical identifier that limits abusive submissions, 400 days.
• first_referrer — session storage of the referring page, until the tab closes.
• studio_admin — administrator session, 14 days, only after a sign-in at /admin.
• _ga — Google Analytics, up to 2 years, only with consent.
• _ga_57KGGD7PLK — Google Analytics, up to 2 years, only with consent.

We also remember, on your device, that you accepted the general-information notice of the Intelligence section.

Why and how it is used

We collect the information you send through the forms to review your request, manually prepare your sample or quote, reply and follow up on that request. A notification is sent to the people handling requests at Vu Studio. Technical information associated with submissions is used to limit abuse.

Submitting a request does not sign you up for an advertising mailing list or commit you to buying a service. The contact checkbox is permission to be contacted about the request. It is not acceptance of a service contract.

Hosting and email

Vu Studio is a Québec studio. Every request is read and handled by our own team here in Québec. To run the website and deliver your messages, we use hosting and email providers located in the United States. If you accept audience measurement, Google Analytics also processes browsing data in the United States (see ‘Audience measurement’). Your information may therefore be stored outside Québec. Vu Studio remains responsible for protecting it under Québec law, including when it is entrusted to these providers.

Copies of your messages received in our email inboxes are kept as long as needed to handle your request and follow up on our relationship, then deleted.

Audience measurement (Google Analytics)

Only if you accept, we use Google Analytics, a Google service, to measure use of the site and improve it. The tool is not loaded before you choose, or if you refuse. It collects, in particular, pages viewed, sections displayed, scrolling, clicks on our buttons and links (including to other sites), language changes, video plays, downloads, the steps completed in our forms and whether they succeed or fail, the type of service chosen, device and browser type, approximate location and an online identifier. That identifier is stored in the _ga and _ga_57KGGD7PLK cookies, which last up to two years. We use no advertising features and do not send Google your name, email or anything you type into our forms. This data is processed by Google, including in the United States. User- and event-level data is kept for 2 months; aggregated statistical reports may be kept longer. Your choice is kept for 12 months, after which we will ask you again. You can withdraw your consent at any time with the "Manage audience measurement" link at the bottom of every page: the tool then stops loading and the analytics cookies for this site are deleted from your device. For any question or request about this data, write to info@vustudio.ca.

Your rights and questions

You can request access to and correction of your information, and withdraw your consent to its use or disclosure. Where the law provides, you may request a copy of your computerized information in a structured, commonly used format. You may also request deletion of information that no longer needs to be kept. These requests remain subject to legal conditions and exceptions; withdrawal may prevent us from continuing to handle your request. It does not necessarily result in deletion of information that the law requires to be kept.

Person in charge of the protection of personal information: General Management, Vu Studio. For any question or request about your personal information, write to info@vustudio.ca.

For a question, a rights request or a privacy complaint, the address published on the site is info@vustudio.ca. You can also contact Québec’s Commission d’accès à l’information.